Help
Something not working? Most answers are below. If not, write to us.
Get started
- Select text on a page, then tap the + next to it, press Alt+C, or right-click and choose Save to Uni3K.
- Press Alt+S or click the toolbar button to open the side panel. Write quick notes there and see your latest cards.
- Choose View all to open the library, where you can search, read, edit and move cards into folders.
- To use several devices, sign in for cloud cards, or connect WebDAV or Google Drive in Settings → Account & sync.
Common questions
Where did iSnips go?
iSnips is now Uni3K (大千 in Chinese). Your cards, folders, shortcuts and sync settings carried over with the update, and the iSnips folder in Google Drive was renamed to Uni3K automatically.
Why is there no + button when I select text?
The button needs site access. In Settings → Privacy & permissions → Web capture, turn on Save button on selection and allow access in the browser prompt, then reload pages that were already open. It does not appear in text fields. Without site access, Alt+C and the right-click menu still work on the page you are on.
Why can't I clip on this page?
Browser pages, extension stores, the PDF viewer and some embedded frames are closed to extensions. Also check whether the site is under Blocked sites in Settings → Privacy & permissions.
How do I lock a card? I forgot the password.
Sign in, set a lock password in Settings → Privacy & permissions, then open a card and choose Lock. Locked cards open only with the password and are hidden from search and AI. The password is not stored anywhere, so it cannot be recovered if you forget it.
How do I connect my AI?
Open Settings → AI connections, turn on Local MCP, name your AI and choose Connect AI. Send the message it gives you to your AI, and it sets itself up. Full guide
What are cloud cards, and what do they cost?
Sign in with Google, Apple or a passkey and choose Uni3K cloud as where new cards are saved. Cloud cards sync between your browsers and the web app. The first 200 are free; see pricing for more.
A shortcut clashes with another app.
Choose Manage next to Shortcuts in Settings → General, or open chrome://extensions/shortcuts (edge://extensions/shortcuts in Edge).
I deleted a card by mistake.
Deleted cards go to Trash first, where you can restore them. In Settings → Data & backup you can also restore a local snapshot or import an earlier export.
Sync failed.
WebDAV needs an HTTPS address without a username, query or redirect in it. If Google Drive access expired, reconnect it in Settings. Update the extension on every device to the latest version, then sync again.
How do I delete my data?
In the extension, choose Clear local data in Settings → Data & backup, or uninstall the extension. Files on your Google Drive or WebDAV server and exported backups need to be deleted there. To delete your account and every cloud card, use Settings in the web app. See the privacy policy and the extension privacy policy.
Contact support
Tell us your extension and browser versions, the steps that lead to the problem and, if you can, a public page where it happens. Cover anything private in screenshots. Please never send passwords, WebDAV credentials or the contents of your cards.